Shipping Policy
SHIPPING:
The shipping of your purchase is calculated by region and the volume and total weight of your order.
Shipping is calculated at checkout or you can call customer Service on (02) 9587 5782 for an estimate.
FREE PICKUP’S:
We offer free pickups from our location in Kogarah, Sydney.
YOUR ORDER AND ESTIMATED SHIPPING TIMES:
For orders that are in stock these are usually dispatched the same day or following day of your order.
We will send you an email confirming your order and tracking number.
Delivery times can vary depending on the size of the item you have purchased, as bulky items may take longer than smaller items.
We make every effort to process your order quickly and make sure that it is packaged correctly and dispatched as soon as possible, orders that are placed in the morning are more likely to be dispatched the same day.
The below delivery estimates are calculated from the time of your purchase:
VIC: 3-8 Business Days
NSW: 1- 4 Business Days
SA: 4-9 Business Days
QLD: 3-8 Business Days
NT: 5-10 Business Days
TAS: 5-10 Business Days
WA: 5-10 Business Days
DELIVERY METHOD:
Its best to send to an address that always has someone that is able to receive the parcel e.g.: Business address.
You may want to give our courier an ‘authority to leave’ instruction, only do this if you are confident that the delivery will be safe otherwise the courier will leave a ‘sorry we missed you’ card which will allow you to arrange a redelivery or collection from your nearest courier collection depot.
We will only deliver to a street address, we are unable to deliver to a Po Box address.
ASSEMBLY:
Bikes are shipped in a box and have been 85% assembled.
The final assembly required includes the installation of the Handlebars, front wheel, pedals and saddle, adjusting the brakes and tuning the gears. We recommend that a qualified bike mechanic or other suitably qualified person does the assembly. Damage caused by incorrect assembly is not covered by your warranty.
Please see our assembly instructions if you choose to assemble the bike yourself.
Shipping is calculated at checkout or you can call customer Service on (02) 9587 5782 for an estimate.
FREE PICKUP’S:
We offer free pickups from our location in Kogarah, Sydney.
YOUR ORDER AND ESTIMATED SHIPPING TIMES:
For orders that are in stock these are usually dispatched the same day or following day of your order.
We will send you an email confirming your order and tracking number.
Delivery times can vary depending on the size of the item you have purchased, as bulky items may take longer than smaller items.
We make every effort to process your order quickly and make sure that it is packaged correctly and dispatched as soon as possible, orders that are placed in the morning are more likely to be dispatched the same day.
The below delivery estimates are calculated from the time of your purchase:
VIC: 3-8 Business Days
NSW: 1- 4 Business Days
SA: 4-9 Business Days
QLD: 3-8 Business Days
NT: 5-10 Business Days
TAS: 5-10 Business Days
WA: 5-10 Business Days
DELIVERY METHOD:
Its best to send to an address that always has someone that is able to receive the parcel e.g.: Business address.
You may want to give our courier an ‘authority to leave’ instruction, only do this if you are confident that the delivery will be safe otherwise the courier will leave a ‘sorry we missed you’ card which will allow you to arrange a redelivery or collection from your nearest courier collection depot.
We will only deliver to a street address, we are unable to deliver to a Po Box address.
ASSEMBLY:
Bikes are shipped in a box and have been 85% assembled.
The final assembly required includes the installation of the Handlebars, front wheel, pedals and saddle, adjusting the brakes and tuning the gears. We recommend that a qualified bike mechanic or other suitably qualified person does the assembly. Damage caused by incorrect assembly is not covered by your warranty.
Please see our assembly instructions if you choose to assemble the bike yourself.